Terms and Conditions for Removal Company Bromley

These Terms and Conditions set out the basis on which our Removal Company Bromley provides moving, clearance, and transport services to domestic and commercial customers. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to these terms in full. Please read them carefully before placing a booking for a house move, office relocation, item collection, or related service.

In these terms, the words we, us, and our refer to the removal provider, and you or the customer refer to the person, business, or organisation entering into the service agreement. These terms apply to all standard moving and transport services unless a separate written contract has been agreed. Nothing in these terms affects your statutory rights.

We reserve the right to update these conditions from time to time. The version in force at the time of your booking will apply to your service, unless a later written variation has been expressly agreed by both parties. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

1. Booking Process

A booking for our removal services is made when you accept a quotation verbally, in writing, or electronically and provide the required booking details. A valid booking normally includes your name, service address, collection and delivery addresses, preferred date and time window, a description of items, and any special access information. We may also ask for photographs or an inventory to assess the scope of work.

Any quotation given before a site visit is based on the information supplied by you. If the description of the goods, access conditions, parking situation, or service requirements changes, the final price and timetable may also change. We may refuse or cancel a booking if the information provided is incomplete, misleading, or substantially different from the actual job conditions.

For larger moves or specialist jobs, a pre-move survey may be required. This can be completed in person, by video call, or by requesting further written details. The purpose of the survey is to allow us to estimate labour, vehicle size, packing materials, and the time needed. Any estimate provided is valid for the period stated in the quotation.

A booking is not secured until any required deposit or advance payment has been received and confirmed by us. We may limit the number of bookings accepted on a given day and therefore cannot guarantee availability until confirmation has been issued. You are responsible for checking that the date, access arrangements, and inventory details are correct before the move begins.

If you ask us to carry out additional work on the day, such as dismantling furniture, extra loading, stair carrying, shuttle runs, or a second delivery point, this may be accepted at our discretion and may incur additional charges. We will always aim to advise you of any significant change in cost before the work proceeds. If you choose not to proceed, we may still charge for time already spent and resources already committed.

Where a customer is acting on behalf of another person, company, landlord, agent, or tenant, that customer confirms they have authority to arrange the service and accept these terms. The person making the booking remains responsible for payment unless we have agreed otherwise in writing.

2. Payments and Charges

Our removal company may require a deposit at the time of booking, particularly for larger moves, peak dates, or services that require advance planning. The deposit amount, if any, will be shown on the quotation or invoice. Deposits are usually non-refundable where a cancellation is made outside the agreed cancellation terms, or where we have already incurred costs in preparing for the job.

Unless otherwise stated, payment is due on completion of the service and before unloading is finished or vehicles are released. We accept the payment methods listed on the invoice or booking confirmation. We may charge late payment fees, interest, administrative costs, or recovery expenses where amounts remain unpaid after the due date, to the extent permitted by law.

If the service is estimated on an hourly basis, the charge will normally include labour, vehicle use, and standard equipment unless the quotation states otherwise. Waiting time caused by delayed access, missing keys, parking problems, building restrictions, or customer delay may be chargeable. Congestion charges, parking permits, tolls, disposal fees, and other third-party expenses may also be added where applicable.

All prices are quoted on the basis of the service scope described in the estimate. If the work takes longer than anticipated because of factors beyond our control, additional charges may apply. We will seek to keep such charges reasonable and proportionate. Any written estimate is not a fixed price unless we clearly say so.

3. Cancellations, Amendments, and Delays

You may cancel or rearrange your booking by providing notice as early as possible. The amount payable on cancellation depends on when the cancellation is made, whether a deposit has been paid, and whether we have already incurred labour, transport, or administration costs. Where a cancellation is made too close to the agreed service date, we may charge a cancellation fee to cover lost time and preparation.

If you wish to amend your booking, we will try to accommodate changes to date, location, or service scope, but any amendment is subject to availability and may affect the price. A request to move the date does not automatically cancel the original booking. Any agreed changes should be confirmed in writing wherever possible.

We may cancel or suspend a booking if access is unsafe, the required information was materially inaccurate, payment is not made when due, or circumstances beyond our control prevent us from performing the service safely or lawfully. If we cancel for reasons within our control, we will refund any sums paid for unperformed services, subject to any lawful deductions for work already completed.

Delays may occur due to traffic, weather, road restrictions, vehicle breakdown, staff illness, or other operational issues. We will use reasonable efforts to keep you informed where practicable. However, we are not liable for delay caused by events outside our reasonable control, and any times provided are estimates rather than guaranteed delivery times unless agreed in writing.

4. Your Responsibilities

You must ensure that the property, goods, and access routes are ready for the move at the agreed time. This includes arranging parking where needed, securing building permissions, obtaining lift access, and making sure that items are adequately packed if packing has not been included in the service. You must notify us in advance of any unusually heavy, fragile, valuable, hazardous, or difficult-to-handle items.

As part of our house removal and commercial moving services, we rely on you to provide accurate information about items that require special handling. You must not ask us to transport prohibited goods, including illegal substances, firearms without proper authority, live animals, or any item that is unsafe, toxic, explosive, or likely to cause injury or contamination. We may refuse to handle such items.

You are responsible for removing or securing loose items, defrosting fridges and freezers if relevant, disconnecting appliances where required, and backing up electronic data before transport. We are not responsible for the loss of data, software corruption, hidden defects, or internal mechanical failure of electrical goods unless caused by our negligence.

We may decline to move items that are inadequately packed, structurally unsafe, or too heavy to lift safely with available equipment and personnel. If you insist on proceeding against our advice, we may require a written waiver or may refuse the work entirely. Our team has the right to stop work where continuing would create an unreasonable risk to people, property, or the vehicle.

5. Liability and Insurance

We will take reasonable care in providing our removal service and handling your belongings. However, our liability is limited to losses caused directly by our negligence or breach of contract. We are not liable for loss or damage arising from items that were already defective, poorly packed, unstable, or improperly labelled, unless we caused the damage by failing to act with reasonable care.

We do not accept liability for indirect or consequential losses, including loss of earnings, missed appointments, loss of business, emotional distress, or inconvenience, except where such exclusion is prohibited by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Where damage is alleged, you must notify us as soon as reasonably possible and no later than within a reasonable time after completion of the service. If possible, please allow us to inspect the item and the packaging before repair or disposal. We may choose to repair, replace, or pay compensation up to the value of the damaged item, taking into account wear and tear, age, and declared value where relevant.

Our vehicles may be insured in accordance with legal and business requirements, but this does not automatically cover all items to full replacement value. If you have valuable items such as artwork, antiques, jewellery, or irreplaceable documents, you should arrange appropriate personal insurance cover in advance. Any enhanced cover must be expressly agreed in writing before the move.

6. Waste, Disposal, and Environmental Compliance

Where our removal company in Bromley or elsewhere provides clearance, rubbish removal, or disposal-related services, all waste will be handled in accordance with applicable UK waste regulations. We will only transport, store, or dispose of waste where permitted to do so and may request details of the materials being removed before agreeing to the job.

You must accurately describe any waste materials, including electrical items, mattresses, bulky furniture, garden waste, mixed household waste, or construction debris. Certain items may require specialist handling or may not be accepted at all. If waste is misdescribed, contaminated, or contains prohibited material, we may refuse collection, charge additional fees, or return the material to you at your cost where lawful to do so.

Any duty of care documentation, transfer note, consignment note, or other record required by environmental law may be completed by us or by a licensed third party acting on our behalf. You agree to provide the information needed to complete such records truthfully and promptly. You also agree not to request unlawful disposal, fly-tipping, burning, or abandonment of waste.

7. Goods in Transit, Storage, and Storage-like Holding

If your belongings are temporarily held in our vehicle or in short-term storage during transit, we will take reasonable care to protect them. However, unless a separate storage agreement has been signed, we do not provide warehouse-style storage services. Temperature-sensitive, perishable, or moisture-sensitive items should not be left with us unless we have agreed in writing to handle them.

Any items left with us after completion of the agreed service without prior arrangement may be treated as abandoned only after reasonable notice and in accordance with applicable law. We may charge storage, handling, or administration fees where items need to be retained because of non-payment, missed delivery arrangements, or customer delay.

We may sub-contract part of the service to trusted third parties, including specialist carriers, dismantlers, or disposal partners, but we remain responsible for the services we have agreed to provide, subject to these terms. Any subcontractor will be expected to act with reasonable care and comply with legal obligations relevant to the work.

8. Complaints and Dispute Resolution

If you have a complaint about the service provided by our house removal company or any related work, please raise it as soon as possible so that we can investigate promptly. You should provide reasonable details of the issue, including photographs where helpful, so that we can assess what happened and consider the appropriate response.

We will aim to resolve disputes in a fair and practical way. Depending on the circumstances, we may offer a repair, replacement, partial refund, or other reasonable remedy. Any remedy will be assessed on the facts, the nature of the loss, and the extent to which we are responsible. You agree to give us a reasonable opportunity to inspect or remedy a problem before arranging third-party intervention where possible.

Nothing in these terms prevents either party from seeking legal remedies through the courts. However, both parties should first make reasonable efforts to resolve issues informally and in good faith. Written records of the booking, quotation, photos, and communications may be used to assess the dispute.

9. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or relating to a booking with our removal company will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

If you are a consumer, your statutory rights under UK law remain unaffected. If any provision of these terms conflicts with applicable consumer protection legislation, the relevant law will prevail to the extent of the inconsistency. These terms are intended to operate fairly and lawfully for both parties.

By placing a booking, you confirm that you have read, understood, and accepted these Terms and Conditions. We recommend keeping a copy for your records together with your quotation, inventory, and any written amendments agreed before the service begins.