Terms and Conditions

Removal Company Bromley Service Terms and Conditions

These Terms and Conditions set out the basis on which Removal Company Bromley provides removal and associated services to private and commercial customers. By placing a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 We, us, our refers to Removal Company Bromley, the provider of removal and associated services.

1.2 You, your refers to the customer who books or uses our services.

1.3 Services means any removal, packing, unpacking, loading, unloading, transportation, storage, or related services provided by us.

1.4 Service address means the property or premises from which items are collected, delivered, or at which services are otherwise carried out.

1.5 Goods means any furniture, personal belongings, equipment, or other items that you ask us to handle, move, or transport.

1.6 Contract means the legally binding agreement between you and us for the supply of services, formed in accordance with these Terms and Conditions.

2. Scope of Services

2.1 We provide domestic and commercial removal services, including the loading, transportation, unloading, and where agreed, packing and unpacking of goods.

2.2 Services will be provided as described in our written quotation or booking confirmation. Any additional services requested on the day are subject to our agreement and may incur further charges.

2.3 We reserve the right to refuse to move or handle any goods that we reasonably consider to be hazardous, illegal, unsafe, or unsuitable for transport, including but not limited to prohibited items, flammable substances, and waste not compliant with applicable regulations.

3. Booking Process

3.1 You may request a quotation by providing accurate details regarding the type and volume of goods, access conditions, property locations, and preferred dates. Quotations are based on the information supplied by you. If the information is incomplete or inaccurate, the quotation may be adjusted.

3.2 A booking is only confirmed when you have accepted our quotation and we have issued written confirmation of the booking. Until then, dates and times remain provisional and may be offered to other customers.

3.3 We may require a site visit or virtual survey to assess access, parking, and volume of goods. Any quotation provided prior to such an assessment is indicative and may be revised following the survey.

3.4 It is your responsibility to inform us at the time of booking of any relevant circumstances that may affect the services, including but not limited to restricted access, parking limitations, low ceilings, narrow staircases, lifts, or any fragile or high value items.

3.5 If you request changes to the date, time, or scope of the services after booking, we will make reasonable efforts to accommodate such changes, subject to availability and possible adjustment of the charges.

4. Quotations and Pricing

4.1 Unless expressly stated otherwise, quotations are estimates based on the information provided by you and are valid for a limited period as indicated in the quotation.

4.2 Our charges may be calculated on an hourly rate, a fixed price, or a combination of both, as stated in the quotation or booking confirmation.

4.3 We reserve the right to adjust the price if:

a there are delays not caused by us, including waiting for keys or access

b additional items are included that were not disclosed at the time of quotation

c access conditions differ from those described, requiring extra labour, time, or equipment

d the move involves goods above the first floor where no suitable lift is available and this was not previously disclosed

e services are required outside normal working hours as a result of events outside our control or following your request.

4.4 All prices are stated exclusive of any applicable taxes or statutory charges unless otherwise specified.

5. Payments

5.1 A deposit may be required to secure your booking. The amount and due date of the deposit will be stated in the quotation or booking confirmation.

5.2 Unless otherwise agreed in writing, the balance of the charges is due on or before the day of the move and in any event prior to unloading at the delivery address.

5.3 We accept payment by the methods notified to you during the booking process. You are responsible for ensuring that cleared funds are available by the due date.

5.4 If payment is not made when due, we reserve the right to suspend or withhold services, to retain goods until full payment has been received, and to charge interest on overdue amounts at the statutory rate or such other rate as permitted by applicable law.

5.5 Any additional charges incurred on the day, such as parking costs, waiting time, or extra labour, must be settled before completion of the services unless otherwise agreed.

6. Cancellations and Postponements

6.1 You may cancel or postpone your booking by giving us written notice. The following charges may apply, based on the amount of notice provided:

a More than seven days before the scheduled service date: any deposit paid will be refunded, subject to a reasonable administration fee if specified in our quotation.

b Between seven days and forty eight hours before the scheduled service date: you may forfeit all or part of the deposit.

c Less than forty eight hours before the scheduled service date or on the day of the move: up to one hundred percent of the total quoted price may be charged.

6.2 If you fail to be present, or fail to provide access at the agreed time and place for performance of the services, this may be treated as a cancellation by you and cancellation charges may apply.

6.3 We may cancel or postpone the services due to circumstances beyond our reasonable control, including but not limited to severe weather, road closures, vehicle breakdown, accidents, illness, or legal restrictions. In such cases, we will make reasonable efforts to reschedule the services at a mutually convenient time. Our liability will be limited to the refund of any pre payments in respect of services not yet provided.

7. Your Responsibilities

7.1 You are responsible for:

a ensuring adequate access to the service address, including arranging any necessary parking permits or authorisations

b securing any necessary permissions from landlords, building managers, or relevant authorities

c properly packing your goods, unless you have specifically requested and we have agreed to provide packing services

d ensuring that all appliances are disconnected, defrosted, drained, and prepared for transport

e removing or securing any fixtures and fittings that you wish to move

f declaring in writing any items of exceptional value prior to the move.

7.2 You must not include in your goods any prohibited or dangerous items, including but not limited to illegal substances, firearms, explosives, flammable liquids, gas cylinders, perishable goods, or items that may cause damage or injury.

7.3 You, or a responsible representative, must be present at the service address at the start and end of the services to provide instructions, confirm inventories where applicable, and sign any relevant documentation.

8. Our Responsibilities

8.1 We will exercise reasonable skill and care in providing the services and in handling your goods.

8.2 We will take reasonable steps to arrive at the service address at the agreed time. However, arrival times are estimates and may be affected by traffic, road conditions, or other factors outside our control. We will keep you informed of any significant delays where practicable.

8.3 We will load, transport, and unload your goods in a safe and secure manner, using appropriate equipment and vehicles for the nature and volume of goods as reasonably anticipated from the information you provide.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods is subject to the limitations set out in this section. You are encouraged to arrange separate insurance for your goods if you require cover beyond these limits.

9.2 We will not be liable for any loss or damage to goods unless caused by our negligence or breach of contract while the goods are in our custody and control.

9.3 We will not be liable for any of the following:

a pre existing damage, defects, or wear and tear

b damage to furniture or items that require dismantling or reassembly, unless dismantling or reassembly is carried out by us and the damage is directly caused by our negligence

c damage to goods packed by you or a third party, where we were not responsible for the packing

d loss or damage involving fragile items, including glass, china, artwork, mirrors, and electronics, unless we have specifically agreed in writing to pack such items

e indirect or consequential loss, including loss of profits, loss of enjoyment, or emotional distress.

9.4 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort, or otherwise, shall not exceed the value of the goods affected or the charges payable for the services under the contract, whichever is lower, unless otherwise required by law.

9.5 We shall not be liable for any delay in completion of the services due to events beyond our reasonable control, including traffic congestion, road closures, extreme weather, accidents, or acts of third parties.

10. Claims and Complaints

10.1 You must inspect your goods and property as soon as reasonably possible after completion of the services.

10.2 Any visible loss or damage believed to be caused by us must be reported to our team on the day of the move and followed up in writing as soon as reasonably practicable, and in any event within a reasonable time after completion of the services.

10.3 Failure to notify us of a claim within a reasonable period may affect our ability to investigate and may reduce or extinguish any potential liability, except where such limitation is not permitted by law.

10.4 We will investigate any complaint or claim and may request evidence, including photographs, receipts, or reports. You agree to cooperate with us in good faith during this process.

11. Property Damage

11.1 We will take reasonable care to avoid damage to property, including floors, walls, doors, and fixtures. However, we are not responsible for normal scuffs or marks that may occur when moving large or heavy items through tight spaces, provided we exercise reasonable skill and care.

11.2 If structural damage occurs to the property as a direct result of our negligence, you must notify us promptly and allow us a reasonable opportunity to inspect the damage and, where appropriate, arrange for repair or compensation.

12. Parking, Access, and Restrictions

12.1 You are responsible for arranging suitable parking for our vehicles at the service addresses. Any fines or penalties incurred as a result of inadequate parking arrangements or instructions provided by you may be added to your invoice.

12.2 If access is significantly restricted, requiring extra time or equipment, we may adjust the charges accordingly.

12.3 Where access is unsafe or likely to cause serious damage to goods or property, we may refuse to proceed until suitable arrangements are made. Any delays or additional costs arising from this will be your responsibility.

13. Waste and Disposal Regulations

13.1 We operate in compliance with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove household waste, construction rubble, hazardous materials, or items classified as controlled waste unless this has been specifically agreed and is compliant with current regulations.

13.2 If our services include removal of unwanted items, these will be disposed of or recycled in accordance with the relevant legal requirements. Additional charges may apply for such services.

13.3 You must not ask us to transport or dispose of any prohibited or hazardous materials. If such items are discovered, we may refuse to move them and may take any steps required by law, including notifying relevant authorities where appropriate.

13.4 Any fees or penalties arising from your failure to comply with waste regulations, including incorrect classification of items for disposal, will be your responsibility.

14. Storage Services

14.1 Where we agree to store your goods, the terms relating to storage, including charges, access, and insurance, will either be set out in a separate agreement or notified to you in writing.

14.2 Goods in storage remain your property at all times. It is your responsibility to ensure that you have appropriate insurance cover for goods in storage, unless otherwise agreed in writing.

15. Insurance

15.1 We maintain appropriate liability cover in connection with our services as required by applicable law and industry practice.

15.2 Our insurance is subject to the policy terms, conditions, and exclusions. It is your responsibility to arrange any additional or specific insurance you require for your goods.

16. Data Protection and Privacy

16.1 We will collect and process personal information about you solely for the purposes of providing our services, managing your booking, and fulfilling our legal obligations.

16.2 We will handle your personal data in a secure manner and will not sell or share your information with third parties except as required to provide the services, handle payments, or comply with legal requirements.

17. Termination

17.1 We may terminate the contract immediately if you breach any of these Terms and Conditions and, where the breach is capable of remedy, fail to remedy it within a reasonable time after being asked to do so.

17.2 Upon termination, you must pay all sums due for services provided up to the date of termination and any applicable cancellation charges.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by us in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

19.3 These Terms and Conditions, together with any quotation or booking confirmation, constitute the entire agreement between you and us in relation to the services and supersede any prior communications or understandings.

19.4 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract with us.