Privacy Policy

Removal Company Bromley Privacy Policy

This Privacy Policy explains how Removal Company Bromley collects, uses, stores and protects personal data of all its customers and prospective customers in the Bromley area and surrounding locations. It also sets out your rights under the UK General Data Protection Regulation and the Data Protection Act 2018.

Scope and Data Controller

This Privacy Policy applies to all customers, prospective customers and website users of Removal Company Bromley in the Bromley area. It covers personal data collected in connection with our services, including residential and commercial removals, packing, storage and related services.

Removal Company Bromley is the data controller for the personal data it processes. This means we decide how and why your personal data is used and are responsible for ensuring it is handled in a lawful, fair and transparent way.

Types of Personal Data We Collect

We may collect and process the following categories of personal data about you:

Identification and contact details, including your name, title, postal address, property addresses involved in a move, and general contact information such as your preferred methods for us to contact you.

Service and booking information, including dates and times of your move, origin and destination addresses, property access details, parking information, information about items to be moved, and any special instructions you give us.

Payment and billing information, including details necessary to take payments and manage invoices and refunds. We do not store full card details where third-party payment processors are used.

Communication records, including emails, enquiry forms, messages you send us through our website, notes from phone calls, and feedback or complaints you submit.

Technical and usage information, such as basic information about how you use our website. This may include device and browser information and general usage data collected through cookies or similar technologies, where applicable and legally permitted.

How We Collect Personal Data

We collect personal data directly from you when you request a quote, make a booking, contact us by phone or online, or otherwise interact with Removal Company Bromley in relation to our services.

We may also receive personal data from third parties where this is necessary to provide our services, for example from landlords, estate agents, letting agents, or commercial clients who arrange removals on your behalf. In such cases, we ensure that the sharing of data is lawful and limited to what is needed for the service.

Lawful Bases for Processing

We only process your personal data when we have a lawful basis to do so under the UK GDPR. The main lawful bases we rely on are:

Contract: We process personal data to take steps at your request before entering into a contract and to perform a contract with you. This includes providing quotes, confirming bookings, carrying out removals and related services, processing payments, and communicating with you about your service.

Legitimate interests: We process personal data where it is necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms. This includes managing our business operations, improving our services, training staff, handling customer queries, preventing fraud, and keeping basic records of past moves.

Legal obligations: We process personal data where we are required to do so by law, for example for accounting, tax and record-keeping requirements, and for responding to lawful requests from regulatory or law enforcement authorities.

Consent: In certain cases, we may rely on your consent, for example for some types of marketing communications or certain website cookies that are not strictly necessary. Where we rely on consent, you can withdraw it at any time using the contact methods provided by us.

How We Use Your Personal Data

We use your personal data to provide and manage removal and related services in the Bromley area. This includes preparing quotes, planning and executing moves, allocating vehicles and staff, arranging storage where required, and coordinating timings and access.

We also use your data to manage your account and our relationship with you, including handling enquiries, rescheduling services, dealing with complaints and providing customer support.

Your data may be used to improve our services and internal processes, for staff training and quality assurance, and to maintain accurate records of previous work we have carried out.

Where permitted by law, we may use your personal data to send you limited information about our services that may be relevant to you. You can object to this at any time.

Data Sharing and Processors

We do not sell your personal data. However, we may share your data with carefully selected third parties who act as data processors on our behalf, strictly for the purposes described in this Privacy Policy.

These third parties may include payment processing providers who handle card or online payments; information technology and hosting providers who operate our website, booking or email systems; secure storage providers where storage forms part of the service; and professional advisers, such as accountants or legal advisers, only where necessary and subject to confidentiality duties.

All processors are required to process your personal data only according to our instructions, to keep it secure and to comply with data protection law. We take reasonable steps to ensure appropriate contractual safeguards and technical and organisational measures are in place.

We may also share personal data with third parties where required by law, such as with regulators, law enforcement authorities or courts, or where necessary to protect our rights or those of our staff or customers.

International Transfers

Our services are primarily provided within the United Kingdom and we aim to keep your data within the UK or European Economic Area wherever possible. If we need to transfer personal data to a country outside the UK or the EEA that does not have an adequacy decision, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities, and we will take steps to protect your data in line with this Privacy Policy and applicable law.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying legal, accounting or reporting requirements.

In general, we retain customer records, including service details and invoices, for a period that aligns with applicable limitation periods for legal claims and statutory record-keeping obligations. After these periods, we will securely delete or anonymise your personal data so that it can no longer be linked to you.

Where data is held based on your consent and no other lawful basis applies, we will delete it if you withdraw your consent or after a reasonable period of inactivity, in line with our retention procedures.

Security of Your Personal Data

We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include limiting access to staff and contractors who need the information to perform their duties, using secure systems and taking steps to maintain the confidentiality and integrity of our records.

While we take reasonable precautions to protect your data, no method of transmission or storage can be guaranteed as completely secure. We regularly review our security measures and update them where appropriate.

Your Data Protection Rights

Under the UK GDPR, you have several rights in relation to your personal data. These rights apply to all Removal Company Bromley customers and prospective customers in the Bromley area, subject to certain legal conditions and exemptions.

Right of access: You have the right to request confirmation of whether we process your personal data and to obtain a copy of that data, along with information about how we use it.

Right to rectification: You have the right to ask us to correct or complete any personal data that is inaccurate or incomplete.

Right to erasure: In certain circumstances, you may request that we delete your personal data. This right is not absolute and may not apply where we need to keep data for legal or legitimate business reasons.

Right to restriction: You may request that we restrict the processing of your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.

Right to object: You have the right to object to our processing of your personal data where we rely on legitimate interests as our lawful basis, including for direct marketing. We will consider your objection and stop processing unless we have compelling legitimate grounds to continue or we need the data for legal claims.

Right to data portability: In certain cases, you have the right to receive personal data you have provided to us in a structured, commonly used and machine-readable format and to have it transmitted to another controller where technically feasible.

Right to withdraw consent: Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of processing before withdrawal.

Exercising Your Rights and Complaints

If you wish to exercise any of your data protection rights in relation to the services of Removal Company Bromley, or if you have questions or concerns about how we handle your personal data, you can contact us using the contact details provided on our website or in your booking documents.

You also have the right to lodge a complaint with the UK supervisory authority for data protection if you are unhappy with how we have used your data or handled your request. We would, however, appreciate the opportunity to address your concerns directly before you escalate a complaint and encourage you to contact us first.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. Any updates will be made available through our usual communication channels. We encourage you to review this Privacy Policy periodically to stay informed about how Removal Company Bromley protects your personal data.